Any professional will tell you that design is pointless without context. This is especially true in the design of a company’s website.

Even if you have no interest in design theory and fundamentals, for the sake of your business there is one point that should never be forgotten: the purpose of design is communication.

There are thousands of resources online and in print purporting to hold the secret to success in business. It’s a vast and profitable industry, and books continue to fly off the shelves. From a service industry perspective, to me it seems to boil down to a single, simple ideal: The best way to attract and keep clients is to create a service experience that is second to none.

Providing exceptional design is not the full picture of what our company does. For a professional firm, quality of design should be a given. What keeps people coming back is the combination of high quality work product, and excellent customer service. And the same is true with any business.

I have always loved glass packaging. Whether it be the nostalgic glass Coke bottles I remember buying at the corner store as a kid, or some of the supremely creative bottles at the local liquor store, I reckon I’ll always be subject to the glass bias.

Solid yet fragile, simple yet versatile, and clean yet primitively natural – the feel of glass gives an instant impression of quality.

When a prospect approaches me outright with the statement, “We’re looking for the lowest bidder”, I’m tempted to just let them carry along on their merry way. They’ll find their bargain, because with every other twelve year old hanging out their digital shingle, added to the increasing encroachment of slave-labour rates from developing nations, unqualified people calling themselves designers are a dime a dozen these days.

However, before bidding a polite but firm “goodbye and good luck”, I do try to impart a little knowledge and foresight. Because in the end, these people actually end up paying more for a vastly inferior product – and that’s not good for anyone.

The corporate design field is somewhat unique. It is a field on which nearly every successful business in the Western world depends, yet is simultaneously one about which very few people are actually educated.

The issues are alarming, to say the least.

On the one hand, we have the dime-store design trend chipping away at the integrity of the industry, and the amateurs passing themselves off in the marketplace as legitimate professionals, who happen to think that $100 is a fine price to charge for a thoughtless, conceptually barren logo, assembled from clip-art on stolen software. This is all exacerbated by the actual professionals who succumb to pressures to lower what was a fair market price, in order to compete with contenders whose qualifications, process, and quality of work are not nearly in the same league.

The fields of branding and marketing have a credibility problem.

More often than not, consumers associate brand-speak with trickery, exaggeration, misdirection and outright deception. The sad thing is, I don’t blame them. A lot of brands are disingenuous. What those brand managers don’t realize is that tricking someone into buying once is far less profitable than earning customer loyalty and trust over the long term.

Investing in your Brand for the Long Haul

Branding is so much more than just looking good. You need to pick up where we leave off.

If there is one thing copywriters love to talk about it’s “Features vs. Benefits“. To us it makes all the sense in the world. However, many business owners who want to learn to write their own powerful copy struggle with the concept.

Features are the properties of a product or service. The features of a car might be anti-lock brakes, leather seats, or rear-window defrost. Benefits, on the other hand, show how those features will actually be of benefit (hence the name) to the user. Anti-lock brakes keep you safe if you have to stop quickly. Leather seats are more durable and luxurious than cloth. In copywriting, benefits are much, much more important than features.

The new Ecuadorian Rainforest site is FINALLY live!

British Bakeries first launched Hovis Invisible Crust, the first ever crust-less bread, in August 2005, and has re-launched the product this January with a $4.5 million rebranding campaign. The company says, ‘It has performed brilliantly with great consumer feedback’. A perfect example of how rebranding can revitalize a product, British Bakeries is investing at a critical point to bring this revolutionary new product in line with the rest of the Hovis range, creating a sense of continuity and trust in the new product, and bringing fresh attention to the rest of the brand’s existing products.