It has also become an uber-brand that represents intangible, un-buy-able values (peace, love, joy, family, selflessness) simultaneously with supreme commercialism.

I love Christmas: hot cocoa, a roaring fire, home cooking, decorated trees, lit up streets, friends around, and the overall heightened consideration of other people (which really should be more present year-round). And of course, the unavoidable and remorseless spending of money we don’t necessarily have.

I like shopping as much as the next red-blooded woman, and I love choosing gifts for people I care about, BUT I loathe the chaos that is the holiday shopping experience. Firstly, running a fully booked design firm means I am impossibly busy, and it’s hard to find time to brave the traffic, find parking, and wait in obscene lines at the counter. So I shop for a lot of gifts online, which doesn’t seem particularly festive to me. Something is lost.

Smart online retailers are starting to catch on. In the same ways that a brick and mortar store would decorate their shop for the holidays, internet based companies are learning to create a more festive atmosphere for their customers. We all know that emotion sells. And the experience you’re providing for your customers online can be just as lucrative as one you might create in your physical store.

Now, my customers aren’t looking for the same thing as holiday shoppers. You’re business folk, and it’s not likely you’re going to hire a corporate designer as a gift for a loved one. But, I still felt like I should give a subtle little nod to the holidays… so I created a festive little holiday variant on our logo in the upper left corner. Even for those of us who aren’t selling a product, small efforts like this one show a human side that customers often appreciate.

If your business does happen to be one that caters to holiday shoppers, there are a few things you can do to improve your customers’ experience, and boost your online sales this December.

Intelligent Use of Colour
Humans are deeply and predictably influenced by visual stimulus, particularly the experience and use of colour. If you’re going to ‘decorate’ your website for the holidays, do it tastefully. Blinking flashy strings of rainbow christmas lights as text separators are not going to help your cause. A rich feature area with two or three cohesive colours in a consistent palette will create a pleasing experience, which will make your visitors want to stay and browse around.

Good Bone Structure
If your website design sucks, then no amount of tinsel is going to save it. Before you even think about holiday branding strategies, you need to make sure your base materials are solid. You need an impressive and credible visual image, a strong homepage with obvious calls to action, a simple and clean interface, an intuitive navigational structure, and a minimalist shopping process. Your visitors should not even have to think about how to use your site – you want their focus on your products, not your overcomplicated shopping cart software.

Holiday Sales!
This is a no-brainer. It’s the holidays. People expect special price offers. And if you’re not offering any, it’s nearly guaranteed that your competition is. On a recent trip to Home Depot, my husband noticed there were a lot of two-for-one sales on power tools. He wondered why one might need two of the same tool, but it was actually a pretty obvious holiday sales tactic… buy something you might have wanted for yourself anyway, and get another one free so you can tick a name off your holiday shopping list. It’s a double incentive on high value purchases that might otherwise be put off. His reaction? “That’s brilliant.”

Know Your Market
If you’re catering to a niche market, then your promotional decor should be appropriate to their tastes. A sporting goods retailer would take a vastly different approach to a high-end jeweler. Acknowledge the reasons people come to your website, think about what they want to get out of their visit with you, and adjust your design accordingly. Remember, this is about THEM, not you.

Time For Change
In Q4, users give advertisers 30% more of their time when compared with any other time of year. If you’re going to roll out a new product, new campaign, new feature or benefit announcement, now is the time to do it. On December 31st, advertisers get an additional minute overall to engage their audience. You have their attention. Don’t waste it.

Decorate Tastefully
Cut the clutter. If you have something important to say, don’t drown yourself out with background noise. In trying to say too much, too many end up saying nothing. Focus on a few big drivers, and organize yourself thoughtfully. Your customers come to your website because they want something specific from you, so make it easy for them to find.

Flash is Overrated
A little bit can be nice, but usability is much more important from a shopper’s point of view. The trick is to combine ease-of-use with a visual atmosphere that gives your visitors a good feeling about shopping with you.

In building your brand, you are creating a new definition with the aim of making it a household name. When people think of tissue, they instantly think of Kleenex. That’s the sort of association you want. Instant identification in the mind of the customer is not enough though… you also need that identification to represent competence, quality, authenticity and credibility. At the same time, your brand needs to remain dynamic, relevant, and at the top of mind while retaining its established heritage and identity.

In the end, the message your brand puts forward must ring true to your business, in its current state, its history, and in what you hope for the future. When your brand image doesn’t represent the message you want to convey, it’s time to consider making a change.

Many CMOs feel that brands follow a distinct and irrevocable stage pattern:
- inception
- maturation
- plateau
- decline
- death

Brands in decline are thus generally (and literally) allowed to starve to death. Dollars are reallocated to growth brands instead, leaving the declining brand without any market support, and leading to its imminent demise. By the same token, new brands and products require a very heavy investment. More companies are seeing the benefit in the revitalization of diminishing brands… reinventing the wheel is a cripplingly arduous (and redundant) option, when all you may need to do is refill the tires.

Get to know your business from the outside in:

• How do your customers view you, your heritage, your values, and your ability to meet their needs?
• What do they see as the points of differentiation, or unique selling proposition of the brand?
• How many pleasant associations and experiences have consumers had with the brand?
• What are the negatives, if any, associated with the brand?
• What is the perceived value of the brand?
• Is the perceived value of the brand active or dormant? How does it stack up against other brands?
• How relevant is the brand?
• What do customers believe the brand can do for them, to add value or more desirable attributes?
• How much loyalty is there to the brand?

There are more options in revitalizing your brand than simply changing your business name and mission statement. In general, you have three main areas to consider:

1. Rebranding the company from the inside out
2. Updating the brand’s products and product attributes with better, demanded features
3. Redesigning materials for a more contemporary brand image to appeal to new generations of consumers

Redesigning brand image materials the most logical place to start; while it has the potential to produce sweeping improvements and revitalization across your brand, it also requires the least amount of investment and represents the smallest risk of consumer alienation. It is important that your business remain current, while retaining the reputation and recognition you have worked hard to achieve (and ultimately, to improve them as well).

Product packaging becomes outdated at an increasingly high rate… it is important to keep ahead of the curve, or get lost in the dust thrown up by your competitors. Your website must be current (you absolutely need to have a website), and it must infer the highest levels of credibility and authenticity on your business. Your materials should blow the audience away – the method of course depending on your key demographic and business model.

In all brand revitalization endeavours, it is important to keep your brand image relevant and attractive to existing core customers, while also attracting new ones. You need to ensure that your brand retains continuity, has relevance to today’s market, and has sustainability for the future. The best balance can be summarized in three segments:

1. Acknowledge your heritage (10%)
2. Address the needs of today (80%)
3. Look forward to the future (10%)

The bottom line is that periodic and well considered brand revitalization is an essential component of brand management. Revitalization, as inferred by the name, gives new relevance to what could have been perceived as an outdated, tired or just plain amateur business image.

Sage Media is an international corporate design firm based in Ottawa, Ontario.

Rebranding, whether a product or an entire brand, is a serious endeavour. The overall need for rebranding is based on the basic premise that just as people change their style of clothes, hairstyles and home decorating, so brands need to keep up with the times and changing market and consumer dynamics. At the same time, rebranding can be undertaken to fix errors made earlier in a product’s development, to create new consistency across products, or conversely, to take advantage of the benefits of product differentiation and market segmentation.

Rebranding and brand revitalization are not tasks to be taken lightly, and should be backed by legitimate reasoning – and no, simply becoming bored with your logo is not a good reason.

Some of the better reasons to rebrand include:

- modernization, if a brand has become old-fashioned and is in danger of stagnation
- differentiation, due to fierce competition or a fast-changing environment
- blocking or outmaneuvering competitors
- handling increased price competitiveness
- addressing the needs of brand globalisation
- addressing a brand merger or acquisition
- improving competitiveness by creating a more unified identity
- testing new markets or products
- countering declining profitability or consumer confidence
- signaling a change in direction, focus, attitude or strategy
- capitalizing on new opportunities or mediums

Whatever the catalyst, just as your customers should come to you for the specialist product or service you provide, so should you engage the services of an experienced brand design firm when undergoing or even considering a brand redesign or revitalization campaign.

Sage Media is an international corporate design firm based in Ottawa, Ontario.